Frequently Asked Questions
Expert advice on technical gear, shipping, and maintenance.
How do I determine the correct size for my technical shell?
Arc'teryx products are designed with specific fits: Trim, Regular, and Relaxed. We recommend using our comprehensive Sizing Guide, which includes body measurements and layering considerations, to ensure optimal performance and comfort.
What is the standard shipping timeframe for online orders?
Standard shipping typically takes 3-5 business days within North America. Express shipping options are available at checkout. You will receive a tracking number via email once your order has been dispatched from our distribution center.
What is the Arc'teryx return policy?
We offer a 30-day return policy for items in new, unworn condition with all original tags attached. Returns are free of charge for orders placed through our official website, excluding Final Sale items.
How should I wash and care for my GORE-TEX jacket?
To maintain the waterproof integrity of your gear, machine wash in warm water with a technical detergent like Nu Technical Detergent. Tumble dry on medium heat for 40 minutes to reactivate the Durable Water Repellent (DWR) coating.
Does Arc'teryx offer a product warranty?
Yes, our Practical Product Life Guarantee covers defects in materials and workmanship for the practical lifetime of the product. Damage due to wear and tear or improper care may be repaired for a reasonable charge.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Google Pay.